Booking Terms and Conditions

 

Bookings to single sex parties in excess of two or groups of over 4 adults will only be accepted if specifically agreed and if so a security bond of £25 per person will be required. This bond would be held in the owner's bank account until after the booking has taken place. The terms for its return and any deductions to be made from it would be the same as those specified in clause 15 below.

Lettings for full week Saturday to Saturday bookings generally run from 3 p.m. on the day of arrival to 10 a.m. on the day of departure unless specified to the contrary. These times will vary for any short breaks due to availability of cleaners.

 

The full rent is due with bookings made less than 8 weeks in advance. A minimum deposit of 25% of the rent must be included with bookings made more than 8 weeks in advance and the balance must reach the owners at least 8 weeks before commencement of the tenancy (reminders are not sent).

Payments can be made by: (a) cheque (made out to "C Rossell"); (b) debit card*; (c) credit card* (Note that a surcharge of 2.5% is payable when paying by credit card); (d) postal order or cash (we do not recommend making cash payments by post).

All cancellations must be in writing. Where the applicant cancels the booking for any reason he/she will remain liable for the full amount of the rent. If, however, the owners are successful in re-letting the period or part thereof they shall return the rent paid for the period which has been re-let, less the following deductions: any reduction in the re­ letting rent which the owner has had to make in order to re:let the property; £15.00 (plus VAT) cancellation fee; any expenses incurred by the owners for additional administration or advertising; for overseas payment - any expenses incurred by the owners due to currency cheque negotiation or overseas postage.

An information folder is provided in each property with important information about the property and local services. If missing, tenants must advise the owners immediately. 

9. Changes to a booking

Applicants wishing to change dates on the property may do so provided the property is available and the owners are in agreement. In either event a £15.00 (plus VAT) re­ booking fee is payable.

If for any reason beyond the owners' control the property is not available for all or part of the period booked (e.g. fire damage) or the property has become unsuitable for holiday letting then the owners' liability shall be limited to the refund of all rents paid in respect of the period of unavailability.

Additional payments are normally required for each pet at a rate of £10 per week (or part thereof) and are as specified in the property details and in all cases tenants are to comply with the following rules:

1. pets are to be kept under control at all times, exercised off the premises and never left alone in the property as·many pets become distressed and can cause damage in these circumstances.
2. pets are to be kept off the furniture and are not permitted in bedrooms.
3. pets are not to be allowed to mess in the garden and all "accidents" are to be cleaned up immediately.

There will be a charge made on discovery of evidence of contravention of these conditions following the tenants departure

The owners reserve the right to terminate the tenancy, without refund, if there shall be a breach of any of these conditions (this is without prejudice to any of the other rights and remedies available to the owner).

Any problems or deficiencies with the accommodation or contents should be reported to the owner or owner's representative immediately or at least within 24 hours

The owners cannot be held responsible for matters beyond their control such as:

1. noise, nuisance or disturbance resulting from building works, noisy neighbours or local events, etc.
2. disruption of service from utility suppliers
3. closure of shops or amenities described in the property details

Certain bookings may necessitate a security bond to be sent with the balance or full payment of the rent. The amount will depend on individual circumstances. The payment will be returned to the tenant within 28 days of departure, provided that there are no deductions to be made as a result of damage or failure to comply with these booking terms and conditions.

16. Tenants obligations The tenants agree:

1. To pay the cost of all damage caused by the tenant, or tenant's party, to the structure, grounds, fittings or contents (fair wear and tear excluded). This is irrespective of whether any security bond paid is sufficient to cover this. This includes repairs, replacements and the cost of extra or special cleaning (e.g. stained carpet). All minor damage such as breakage of glasses, etc. should be rectified before leaving or, if impossible, should be paid for when the keys are returned.
2. To take good care of the property during occupation, to use the property and its contents in a safe and appropriate manner, to read instruction booklets before use of appliances and to leave the property in a clean and tidy condition at the end of the holiday.
3. Not to share the property with anyone who is not a member of the party and not to exceed the total number of people specified on the property details unless agreed in writing.
4. Not to assign, sublet or part with possession of the tenancy without the owners approval and agreement in writing.
5. To allow the owner or agent reasonable access for the purposes of inspection or repair.
6. Not to cause annoyance or nuisance to occupants of adjoining properties.
7. To comply with the security and safety precautions and rubbish disposal instructions in the property information folder (see above).
8. To leave on time. The tenant will be liable for any extra costs incurred for staying beyond the departure time.
9. Not to arrive before the arrival time without specific agreement.
10. Not to smoke in the property- failure to comply will result in a deduction being made from the security deposit to pay for additional cleaning.
    

17. Personal Property

The owner is not responsible for tenants' personal property either during or after occupation of the property. If items are left behind the tenant should let the owner know as soon as possible so that these can be searched for and returned if found. Reimbursement for postage, packing and any other expenses as well as an administrative charge will normally be required in advance. Items which are not claimed or where postage, packing etc. is unpaid will only be kept for a short period before being disposed of.

The owners strongly recommend that tenants obtain their own comprehensive insurance cover for their holiday to cover such risks as cancellation, accident or breakdown (application forms can be sent for cancellation plan insurance on request). If the tenant has to cancel their holiday they must advise the owners whether or not they have cancellation insurance. Please note the property only has standard building and contents insurance which does not include accidental damage cover.

19. The Tenancy and Jurisdiction

The tenant will have the right to occupy the property for a holiday within the meaning of Housing Act 1988 (Schedule 1, paragraph 9). In all disputes and interpretation of this contract English law and jurisdiction will apply.

 

20. Please note that whilst linen/bedding are supplied, tenants are required to supply their own towels.